FAQ
What carriers are used for shipping?
We will use your preferred carriers noted on your account with GGB. You will also be able to use UPS or FedEx if necessary.
How do I change or cancel an order?
You can make a request to change or cancel an order by contacting your customer service contact directly by email or phone (856-848-3200). Or you can use "Contact Us" to submit your request through the Webstore.
What if I did not find the part I am looking for?
Please contact your customer service contact directly by email or phone (856-848-3200) or use "Contact Us" and provide the dimensions, material and quantity you are looking for. You can also use this link to help find the part number http://ggbpartfinder.com/
How do I contact GGB?
Please contact your customer service contact directly by email or phone (856-848-3200) or use "Contact Us" to submit an inquiry through the Webstore.
How do I enter a drop-ship address ?
At CHECKOUT on the SHIPPING INFORMATION page, choose "Deliver the order to a different address" and enter the information here.
Where is tracking information ?
Tracking information is located on the "Posted shipment" details. Go to "My Account" page in the upper right corner, then click "Order history details", then follow these steps: 1) choose "Posted shipment", 2) select a date range 3) click "SEARCH" to display deliveries 4) click "View details" to display the delivery information including tracking number.
Which countries does GGB ship to ?
A wide selection of countries are available in the drop down menu on our shipping page. Note: this webstore is intended for North American customers, our customers in Europe should use ''https://ggb-webstore.de/''
How do I pay my order ?
The webstore is intended for registered customers only. When placing an order through the webstore your standard payment terms will apply.
Can I adjust an order in the webstore when it was already placed ?
You can make a request to change or cancel an order by contacting your customer Care contact directly by email or phone (856-848-3200). Or you can use "Contact Us" to submit your request through the Webstore.
What if I did not find the part I am looking for?
Please contact your customer service contact directly by email or phone (856-848-3200) or use "Contact Us" and provide the dimensions, material and quantity you are looking for. You can also use this link to help find the part number http://ggbpartfinder.com/
Why is my login not working ?
If your login is not working please:
- Check you are on the correct version of the webstore (".de" for Europe and ".com" for North America)
- Try latest version of Microsoft Internet Explorer or Google Chrome
- Check loging details and use ''forgoten password'' link
If problem persists, please contact customer care (856-848-3200) or use "Contact Us" to submit your request.
What happens when I forgot my password ?
When you forget your password, you can go on the login page, then click on "forgot password", and type your account's email. You should then received on your email box a new password.
If problem persists, please contact customer care (856-848-3200) or use "Contact Us" to submit your request.
Is the webstore supplying private customers ?
No, our webstore is only dedicated to business customers (B2B).
Where can I get more information about your company and products ?
GGB Bearing Technology, formerly Glacier Garlock Bearings, manufactures self-lubricating and prelubricated plain bearings for various industries and applications. It has production facilities in the U.S., Germany, France, Slovakia, Brazil and China. Further company details including product information and ISO certificates can be found on our marketing website ''https://www.ggbearings.com''
